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RETURN AND EXCHANGE POLICY


RETURNS
All HDKaraoke products, excluding music videos, are refundable within 15 days of purchase. All music videos are non-refundable. You may use the preview function before making a music video purchase decision.


-Exchange or return item(s) anytime from the original purchase date within 15 days.

-Defective exchanges are accepted for 30 days from purchase date for identical item/model.

-Return item(s) must be with original receipt, new item, packing slip, and all accessories to ensure full credit, otherwise will be charged as retail price.

-For HDK Box and its service, if more than 15 songs were being used, restocking fee of 20% or usage fee (# of songs*price) will be applicable, whichever is higher.

-For all other products, 15% opened box restocking fee will be charged.

-For specified Special Offers, items are not able to be returned.

-For customers who used installation service, there will be a $50 installation to be charged upon return of the item.

-Shipping& handling charges cannot be returned.

-No returns will be accepted after 15 days from the date of purchase.


Purchases Made on the HDKaraoke Official Website

If the purchase is made on the HDKaraoke Official Website, please contact customer service at 1-877-HDK-8966 (1-877-435-8966) to initiate a return. You have 15 days, starting from the date of delivery of your product, to request a refund. You may track your return status in “Member Area”, under “My Returns”.


If you made your purchase with a credit card, processing your return takes about 5 business days, starting from the date of the returned delivery. All funds will be returned to the same credit card you made the purchase with. If you made your purchase with Paypal or Google, please allow at least 7 business days for the refund to show up on your credit card statement. Different credit card companies have different time frames for processing.


If your refund request is caused by a mistake on our end, we will reimburse you the shipping expense for the return.


All music videos purchased from HDK Box are non-refundable.


Purchase Made with Retailers

For all purchases made with retailers, please contact your retailer for a full refund. You have 15 days from the date of purchase to request a refund. Your funds will be returned to your credit card within 72 hours of return.

All music videos purchased from HDK Box are non-refundable.



EXCHANGES

All HDKaraoke products, excluding music videos, are exchangeable within 30 days of purchase. All music videos are not eligible for exchange. You may use the preview function before making a music video purchase decision.


Purchases Made on HDKaraoke Official Website

If the purchase is made on HDKaraoke Official Website, please contact customer service at 1-877-HDK-8966 (1-877-435-8966) to initiate an exchange. You have 15 days from the date of delivery to request an exchange. You may track your exchange status in “Member Area”, under “My Returns”.


If your exchange request is caused by a mistake on our end, we will reimburse you the shipping expense for the exchange.


All music videos purchased from HDK Box are not eligible for exchange.


Purchase Made with Retailers

For all purchases made with retailers, please contact your retailer for an exchange. You have 15 days from the date of purchase to request an exchange.

All music videos purchased from HDK Box are not eligible for exchange.