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RETURN AND EXCHANGE POLICY



Return


  • HDK Box is refundable within 15 days from receipt of shipment. All music videos are not refundable. You may use the preview function before making a music video purchase decision. (Receipt of shipment is based on the tracking information provided by carrier.)
  • Returned item(s) must be in original, unaltered condition with all accessories, manuals and warranties to ensure full credit, otherwise, will be charged as the HDKaraoke website retail price.
  • For HDK Box and its service, if more than 15 songs were being used, restocking fee of 20% or usage fee (number of songs used*song unit price) will be applicable, whichever is higher.
  • For all product(s) except HDK Box, 15% restocking fee of product's original retail price will be charged.
  • Shipping & Handling fee is non-refundable. If you received free shipping on your order, that cost will be deducted from your refund.
  • Customer is responsible for the shipping costs associated with the return of the non-defective item(s).
  • Customer must request an RMA number from HDKaraoke customer service before sending return back. The RMA number is valid for 14 days. If the customer did not ship the return within the period, the RMA number is voided and no return will be accepted.
  • No returns will be accepted after 15 days from receipt of shipment.



Exchange


  • HDK Box is exchangeable within 15 days from receipt of shipment.
  • Please examine your package immediately upon receipt.
  • If the item is identified manufacturer defect by HDKaraoke customer service, HDKaraoke will cover the shipping cost (US only) for both ways of the exchange.
  • All replacement item(s) is shipped via standard shipping. However, customers have the option of paying for the difference of expedited shipping.
  • If you receive a product that is damaged in shipping, or that is not the product you ordered, please contact HDKaraoke customer service and we will arrange for a replacement.
  • All music videos are not eligible for exchange. You may use the preview function before making a music video purchase decision.



Student Leasing Plan Information & Return Policy


  • Qualified Student Only: Driver’s License and Valid Student ID are required when enrolling the program.
  • Customer must activate a leasing plan within 15 days from the receipt of shipment. (Receipt of shipment is based on the tracking information provided by carrier.)
  • If customer fails to activate any leasing plan with 15 days from the receipt of shipment, HDKaraoke will charge one-month early termination fee of $25 from the deposit; if customer fails to activate any leasing plan with the second month from the receipt of shipment, HDKaraoke will charge two-month early termination fee from the deposit, the rest can be calculated in the same fashion.
  • Once the contract expires, customer has 15 days to either return all HDKaraoke equipment to HDKaraoke or renew for contract-free service (monthly rate is same as contract) to continue using the HDKaraoke equipment and its service. Customer will be subjected to late return fee of $25 per month.
  • Customer may terminate leasing contract earlier, but will be charged early termination fee, which equals to $25 multiplied by number of months remaining on the lease. Early termination fee will be deducted from deposit.
  • Customer may return HDKaraoke equipment within 15 days from receipt of shipment, and no more than 15 music videos have been used for a full refund, provided that the HDKaraoke equipment is in good condition and in its original packaging.
  • Shipping & Handling fee is non-refundable. If you received free shipping on your order, that cost will be deducted from your refund.
  • HDKaraoke reserves the rights to change these terms and conditions at any time without prior notice.