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FAQ

About HDK Company and Products

Instruction for Installation and Use

About Using iPad and Smart Phone App

[About HDK Company and Products]

Q: Could you please introduce your company?

A: HDKaraoke("HDK")  is headquartered in Los Angeles, California, USA. We are a leading entertainment technology company that designs the HDK Box and distributes licensed content through our HDK Portal. HDKaraoke Box is the only streaming karaoke device which can legally play both copyrighted English and Asian content in North America.


Q: How long has HDKaraoke been established? Where are the headquarters of HDK?

A: HDKaraoke Company was established in 2009.  The headquarters are in Los Angeles, CA. HDK has many resellers and retailers in major US cities.


Q: What is the HDK Box and what are its major features?

A: HDK Box is a revolutionary Internet-enabled karaoke machine. It contains the most advanced multi-media technologies with wireless Wi-Fi and LAN network connections, and supports 1080p HD output. HDK Box updates songs automatically online. Our music including English, Mandarin, Cantonese, Taiwanese songs. It also supports iPad, iPhone, and Android apps for song selection. HDK Box, with its thin light-weight design, is easily portable. It should be your primary choice for parties, both at home and away.

Major features of HDK Box include:

  • The only Karaoke device that owns legal copyrights for North America.
  • Provides many thousands of licensed songs and weekly updates.
  • Supports iPad, iPhone, and Android apps for song selection.
  • Includes the most comprehensive songs, both old and new, including religious songs.
  • Supports high-definition 1080p viewing.
  • The newest HDK Box 2.0 includes the recording feature and allows you to share recordings to social sites like Facebook and Twitter.


Q: What are the differences between HDK Box and the traditional karaoke machines?

A: With HDK Box, there is no need to add songs manually. The system will automatically update whenever you are connected to the Internet. With a traditional karaoke machine, you would need to purchase additional music discs or CDs or to return the karaoke machine to the factory for new songs to be added.

Q: What is the automatic song update feature?

A: HDK Box supports wireless Wi-Fi and LAN networks. Customers only need to connect the HDK Box to the Internet, and the device will update new songs automatically. Because of the automatic update feature, the HDK portal will never become out of date. Even if you leave the HDK Box idle for several years, you still can enjoy updated songs once you are again connected.


Q: Is the content in HDK Box legitimate?

A: All contents in the HDK portal are authorized by major music labels. All songs are fully licensed. HDK Box is the only Karaoke device that holds legal copyright in North America.


Q: How many songs are in the HDK portal?

A: The HDK portal includes over 3,000 English songs and over 80,000 Chinese. It is more than any other karaoke machine on the market. And, more importantly, we update with new songs every week, so your song library will continue to grow. *English karaoke videos are continuously being rendered into HD quality. In total, 15,000 English songs will be gradually added into the library.


Q: In what languages are the songs in the HDK song bank?

A: HDK portal includes English songs, Mandarin songs, Cantonese songs, Taiwanese songs and songs in many other languages.


Q: Do you have English song?

A:  Of course. We have American songs and mainstream English songs in all music genres (reproduced version by professional artists) and also English songs by Asian artists.


Q: Does HDKaraoke portal include classic songs?

A: Yes. Our portal not only includes the latest songs but also a very comprehensive list of old classic songs, like those from The Beatles, The Carpenters, Teresa Teng, and many other veteran stars.


Q: Can customers request songs to be added?

A: Yes, of course. Customers can submit requests on our website. Please visit https://www.hdkaraoke.com/eng/member/songrequest/ after logging in. They may also use the iPad app to send in their requests. It will usually take us about seven business days to process your requests.


Q: Can I copy music from the portal to my computer?

A: According to our copyright agreements, you cannot copy songs from the HDK Box to your computer.


Q: Can I play my own songs on HDK Box using an external USB drive?

A: Yes. You may at any time play your favorite songs through an external drive on the HDK Box. For more detailed information and tutorials, please visit our YouTube Channel


[Instruction for Installation and Use]

Q: Do I need any other devices to use the HDK Box?

A: In order to use the HDK Box, customers only need to connect the HDK Box to the television and Internet and plug in a microphone to the HDK Box. You may add any type of speaker, depending on your performance requirements.


Q: Do I need to connect to the Internet when I use HDK Box?

A: Customers do need to connect to the Internet to stream and download songs to the internal hard drive. After the song has been played once, it will automatically be saved to the internal hard drive. So in case our server went down or didn't work properly, customers would still be able to use the songs in the hard drive.


Q: Does the speed of the Internet connection influence the performance of the HDK Box?

A: HDK Box is designed based on the average Internet speed available to American families. We made sure that normal Internet speed will be enough for the HDK Box.

Customers will be able to use the HDK Box and play online video games at the same time. And since the HDK Box saves music to the internal hard drive, when you play your saved songs Internet speed will be of no importance.


Q: Do I have to download the song before playing it? How long do I need to wait?

A: HDK Box supports online streaming, so you can download and play your songs at the same time. It does not matter if the song has been completely downloaded. No need to wait to play.


Q: What is the minimum Internet speed needed for proper use of HDK Box?

A: The minimum speed desired is 2MBps for proper usage. If you want clearer image, the speed should be at least 3MBps.


Q: What can I do in order to play the song smoothly?

A: HDK Box allows you to set “HD” or “SD” quality. If you have a faster Internet connection, choose “HD” for high-definition viewing; if your internet speed isn't ideal for HD viewing, please select “SD” for standard-definition viewing.


Q: What is “My Favorite”?

A: “My Favorite” is a “folder” for you collect your favorite songs. Customers can gather their favorite songs in this folder. When you wish to select one of your favorite songs, you only need to click on it from "My Favorite" folder. There is no need to search for the song using the search function.


Q: How can customers personalize their own favorite song playlists?

A: Under the section of “My Favorites”, every family member can create and name his/her own subfolder, into which they can collect their own list of favorites.


Q: How many songs can the hard drive of HDK Box save?

A: Each HDK Box includes an internal hard drive that can save about 4,000 songs. Optional hard drive upgrade that can save up to 16,000 songs is also available.


Q: Can customer install a larger hard drive?

A: If customers need larger hard drives or want to enlarge their hard drive in the future, please contact us at (877) 435-8966. Our customer service will personalize the product for you.

Q: Does the HDK Box have “Off Vocal” and “Mute” settings?

A: Yes. Customers can use the [VOCAL] button on the remote to switch between “Vocal” and “Off Vocal”. They may also set it through the iPad HDK app. They may set mute using the  [MUTE] button on the remote, and may also can set it using the volume control option in the HDK app on iPad.

Q: Does the HDK Box have the rising and falling tone function?

A: Rising and falling tone options can be controlled using the [KEY+] and [KEY-] buttons on the remote. You may also control these using the voice control function in the HDK app on the iPad.


Q: After I downloading the song, can I use it in other States?

A: HDK Box can be used anywhere in the US or Canada when it is connected to Internet.


Q: Can I use the HDK Box in Taiwan, Hong Kong, or mainland China?

A: Customers can only use the HDK Box in the US and Canada, because our legal copyright has only been authorized by the major music labels for North America.


Q: After connecting the microphone to the HDK Box, the volume of the microphone is solow that I can hardly hear it. However, the volume of the music is very loud. What can I do about this?

A:You need to balance the volume. First, turn up the volume of the microphone using the  [MIC+] / [MIC-] buttons on the remote or control it through the iPad. Then, turn down the volume of the music using the [VOL+] / [VOL-] buttons on the remote. You may also adjust the volume through iPad.

Q: I am a user of the A La Carte (point card) plan. After I upgraded my HDK Box to the latest version, all my saved songs were gone. How can I fix this?

A: New customers and recent customers will not have this problem. If you are the earliest customers who use the A La Carte (point card) plan, you can fix this problem in the following two ways:
1. Select and play the songs that you purchased. When you do, the songs will be downloaded automatically and you will not be charged again.
2. Do not upgrade and use the iPad App right now. We will provide a new upgrade pack.

Q: What do I need to pay attention to when I upgrade my HDK Box through the Internet?

A: During the process of upgrading, the system will ask you to confirm the upgrade. After you confirm it, please be patient for at least 15 minutes while the upgrade proceeds. After the upgrade has completed, the system will restart automatically. To avoid any problems, please do not turn off the device during this process.


Q: I do not know how to install the device. Do you provide a home installation service?

A: It is very easy to install the HDK Box, and our customer service agents will guide you step by step through the process over the phone. You can also watch our tutorial videos here on YouTube. In addition, we offer home installation service in LA area. Please call our service hotline for detailed information about the price of these services.


Q: Is it difficult for the elderly to use?

A: HDK Box has a very intuitive customer control interface; customers can search for and select songs by the name of artists, songs, categories, genres, and also through the Hot and New Song Recommendation, and Online Search.

HDK Karaoke provides a very convenient and easy function for the elderly to select songs - the “My favorite” function. They can add their favorite songs into the “My Favorite” folder. This allows them to select their songs simply by clicking one button. There is no need to search for their music. Also, all songs played previously are automatically saved in the HDK Box.


Q: Does HDKaraoke provide an instruction video about how to install and use the device?

A: Yes. Please watch the video here.


Q: Before I purchase the HDK Box, where can I try it out?

A: The HDK Box is available for sale at selected Guitar Center stores. Customers could first go to the Guitar Center product webpage to check the inventory level at your nearby Guitar Center stores. Besides, we are also working with other resellers in the U.S, for details, please visit here. Unfortunately, none of our resellers currently offers a demo product for you to try it out. You can first buy the product from our website and we offer 15-day free return window. Please check out our return policy.


[About Using iPad and Smart Phone App]

Q: Does HDK Box support iPad and Smart Phones for song selection?

A: HDK Box supports iPad, iPhone and Android smart phone apps for fast and smart song selecting. Meanwhile, our company will offer new version and add new features for app upgrading.


Q: Does HDK Box support using multiple Smart Phones to select songs at the same time?

A: After customers install our app on their phones or tabs, our system does support selecting songs on multiple devices at the same time.


Q: How to connect HDK Box with an iPad? Where can I find the pairing code?

A: The first step is to download “HDKaraoke App” from the Apple Store. Before using the App, please make sure that both your iPad or iPhone and the HDK Box have been successfully connected to the same Wi-Fi network. After starting the HDKaraoke App, the IP address will be auto-filled in the section “Device”, and the pairing code will be showed on the screen of the television. Customers only need to input the pairing code, and then the iPad will be connected to the HDK Box. For detailed instruction, please watch our instruction video here.


Q: Where can customers using Android Smart Phone or Google Phones download the HDK App?

A: Customers can visit the HDKaraoke website through their cell phones and click this link http://www.hdkaraoke.com/en/product/appctrl/ to download the Smart Phone App.  Customers may also download our App from the Google Play Store.


Q: Can I select songs and at the same time play songs on another screen?

A: HDK Box supports iPad and smartphone for song selection, and selecting songs and playing songs will not interfere with each other. So you can use the iPad to select songs and use the screen of the TV to play the songs at the same time.

On the market there are many traditional karaoke machine companies suggesting that you purchase an expensive and bulky touch-screen panel for over $399. However, if you have an iPad or a smartphone, you can use our free HDKaraoke App. If you do not have an iPad, it would be  a much better choice to buy one than spending so much on a touch-screen panel that has no other functions.


Q: Why can’t I find the HDKaraoke App in the Apple Store?

A: The HDKaraoke Control App can only be found in US and Canada Apple Store. If your Apple account is set to other locations, you will not be able to find the HDKaraoke App. To find the App, please set your Apple account to the US or Canada. Or you can apply for a new Apple account in the US or Canada. You will then be able to download our app from the Apple Store for free.


Q: I have already downloaded the App and connected to the HDK Box, but there are no selecting options on my page. All I see are two pieces of blank flames on the page.

A: This is an operational issue. There are two possibilities:

1. The Wi-Fi in your home is not connected to the Internet.

2. There are some operational problems when you log in.

a) Please press the Home button on the iPad to exit the App.

b) Please press the Home button twice continuously to swipe the App off screen and thus close the App. (Another way is to restart the iPad.)

c) Restart the HDK App.


Q: To find a song using the traditional method is not easy. Does HDK App have search feature?

A: The search feature is located at the central bottom area of the App. Enter the search page by clicking the “magnifying glass” icon. You can then enter the name of the artist or the name of the song to begin your search. The search feature of HDK App is as simple as Google Search.  Users only need to enter keywords to start searching for the artist and the song. You can play the song you have found by directly clicking on it. Even if you do not know how to use Pinyin and Zhuyin, you can still use handwriting input to use the search feature.


Q: The HDK Box is already connected to the Internet, but the name of the device does not display when I log in using the iPad App. What can I do?

A: The HDK Box and your iPad must be on the same network in order to identify each other. There are two possibilities:

1. Maybe your iPad and HDK Box are connected to different routers in your home.

2. Either your iPad or the HDK Box is not connected to the Internet. Please make sure that both of them are connected to the Internet and that both are on the same network.


Q: When I use iPad to purchase a song, sometimes it shows a common error . How can I solve this problem?

A: This problem is mainly because the router in your home has disconnected from the Internet. To solve this problem, you only need to restart the HDK Box and connect with the Internet and iPad.