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Customer Service 


Customer service hours: 10:00 am - 7:00 pm (PST), 7 days a week

Customer service number: 877-435-8966

Customer service email: info@hdkaraoke.com



Delivery & Shipping


HDKaraoke processes and ships items Monday to Friday. Orders placed on Saturday or Sunday will be processed and/or shipped the following business day.  We will not be processing or shipping orders on national holidays.  Additional processing time may also be necessary on bank closure holidays. Orders made online are typically processed within 2 business days.  Delivery time will depend on the selected shipping option as well as the carrier itself.  


Tracking Your Order

You can track your order status by logging in our website and view status on "My Orders" page. When your order is shipped, you will receive a confirmation email with tracking number from the carrier.  The tracking number is also available on "My Orders" page.  Please visit the carrier website directly to track the exact date of your delivery.