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HDKaraoke, LLC. (“HDK”) Privacy Policy

This Privacy Policy statement describes our practices regarding how information we collect on the HDKaraoke’s website and via HDKaraoke products and services (the "HDK Box" and the “HDK Portal” or collectively “HDK Devices”) are used and shared with third parties. By visiting the HDKaraoke website or using HDK Devices, you accept the practices described in this statement. This statement applies to anonymous data and personal information collected at the HDKaraoke websites and via HDK Devices.

This statement also applies to personally identifiable customer information collected in connection with the sale, support and use of the HDK Boxes.

Part I. Information Collection

HDK collects both anonymous and personally identifiable information through our website and HDK Devices. This information is used to effect e-commerce transactions, provide customer service and support, and to ensure that HDK products and services effectively deliver high-quality experiences.

HDK website collect personally identifiable information at several points, including processes associated with e-commerce, product registration, account creation and e-mail opt-in. Visitors may voluntarily provide (and we will collect) information including: name, email address, billing and shipping information, product purchase information, and product registration information.

We also collect the personal information of third parties that is provided by visitors who submit that personal data through our website, in connection with, for example, referrals or gift purchases.

We may collect information related to the use of our website - through, for example, the use of cookies - in order to better understand our customers' needs. A cookie is a small text file that our web server places on your computer hard drive that includes a unique identifier. Cookies enable HDK to track usage patterns and deliver customized content to users.

HDK Devices regularly upload usage information to HDK as part of their use. The collected information includes the specific identifiers of streams played, duration played, various quality measures, error logs, software version numbers, and other usage statistics. Usage information uploaded from HDK Devices is personally identifiable by product serial number. In some instances, serial numbers are associated with personally identifiable information to aid in customer service and support.

The collected information from many users is aggregated for analysis and, in some instances, made generally available to users of HDK Devices and HDK Web Services in an anonymous fashion. For example, to provide features such as "Top Songs" lists. Further, HDK may use personally identifiable information to make content recommendations to individual users.

If you do not wish HDK to use your information as described in this section, please follow the procedure in Part III (Access to Your Information) below.

In order to protect the privacy interests of younger Internet users, we do not actively market our Website or products to children under 13. We do not knowingly collect information from children under 13 for marketing purposes. We encourage children of any age to visit our Website or to use our products only with the supervision of their parents.

Part II. Information Usage

Information collected by HDK is, first and foremost, used to understand how customers are using our products and services in order to make them better.

Anonymous, aggregated data is analyzed on a regular basis to understand product usage, feature popularity, software quality, and to influence the design of future products.

Personal information is used to fulfill orders, provide customer support, and for marketing purposes such as email announcements of new products or offers. We provide an option for you to choose not to receive marketing communications and you may always contact us at customerservice@HDK.com to opt-out of marketing communications (however, we reserve the right to use your contact information if we consider it necessary to send you crucial information about the product or services you have purchased from us.)

HDK uses third parties (including contractors and service providers) to help with certain aspects of its operations, which may require disclosure of your personal information to them. For example, HDK may use a third party to communicate with you (via telephone, email, or letter) about our products or services, to send information to you, to process and collect payment via your credit card (if applicable), and to perform other work that we may need to outsource. HDK requires these contractors and third parties to use your personal information only as necessary to perform the services they are asked to perform.

We may share some or all of your personal information with our current or future "affiliates" (which means a parent company, any subsidiaries, joint ventures, or other companies under a common control), in which case we will require our affiliates to honor this privacy policy. If another company acquires HDK (or a business unit of HDK that uses your personal information), that company will possess the personal information collected by HDK and it will assume the rights and obligations regarding your personal information as described in this privacy policy.

We offer links to other Website. Please note: those other Website may observe privacy standards different from ours and the collection and use of your personal information will be governed by the privacy policies on those other sites.

Our Website offers developer forums and message boards. Please be advised that any information posted in these venues will be publicly available.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Finally, please be assured that HDK does not sell information collected from customers.

Part III. Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account at [www.hdkaraoke.com/user]. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if HDK is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made to [customerservice@hdkaraoke.com]

Part IV. Data Storage and Security

HDK uses industry-standard methods of securing its electronic databases of personal information. For example, sensitive customer information is transferred via industry standard Secure Sockets Layers (SSL), and our databases are protected by firewalls. Except as provided elsewhere in this privacy policy, HDK limits access to personal information in electronic databases to those persons in HDK's organization who have a business need for such access. However, you should know that no company, including HDK, can fully eliminate security risks associated with personal information.

When you use some HDK products, services, or applications or post on a HDK forum, chat room, or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.

Your privacy is very important to us. Due to factors beyond our control, however, we cannot fully ensure that your personal information will not be disclosed to third parties other than those mentioned above. For example, we may be legally required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications.

Part V. Modifications

We may amend this privacy policy at any time by posting the amended version on our website.

Part VI. Contact Information

If you have any questions regarding this privacy policy, please contact support. We will use commercially reasonable efforts to resolve disputes within 90 days.

HDKaraoke, LLC. is located at 2400 N. Lincoln Ave, Altadena, CA 91001.